User Administration Guide

Adding users allows others to login to your instance and use it as needed.

1. Navigate to User Administration > Users.

2. Create New.

3. Fill out the necessary fields to create a new user and click Submit.

**Note: The User ID must have its own unique value. You may not create a duplicate User ID that is already in the system.

1. You may assign roles to individual users. Navigate to User Administration > Users.

2. Click on the user that you would like to assign a role to. For this example, we will use the user “Abel Tuter”. Click on his User ID to open his record.

3. Scroll down to the Roles tab and click on the “Edit…” button.

4. We’ll give Abel Tuter the “admin” role. Find “admin” and click on the add “>” button. You’ll notice the “admin” role move from Collection to Roles List. Click Save.

All users in a group automatically inherits the roles that are assigned to the group. To add a user to a group:

1. Navigate to User Administration > Groups.

2. Click on a group name. For this example, we’ll add user “Abel Tuter” to the “Hardware” group.

3. Select the “Group Members” tab and click on the “Edit…” button.

4. Find Abel Tuter and click on the add “>” button. You’ll see Abel Tuter move to the Hardware group. Click Save.

Let us know if there’s anything we missed or you would like us to expand upon in the comments!

At the time of this writing, we are on the London release. The information presented in this article may not apply to your instance if you are on a different version of ServiceNow.

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